Help

Help/Info

About Us

Welcome to CCVideo.com! You'll find all of your favorite Critics' Choice Video titles right here. We bring the best in video entertainment at the best prices right to your door. At Critics' Choice Video, we hand-pick each item to offer you the top titles in entertainment from blockbusters, to independent releases and television series that we've selected just for our customers - no filler, just the classics you remember and love! It's a Critics' Choice Video tradition.

Contact Us

Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.

By Telephone

800-367-7765

630-919-2246

Monday - Friday, 8a - 7p CT

Saturday 9a - 5p CT

By Fax

630-775-0234

By Email

Click Here to send us a message

CCVideo.com support will respond as soon as possible, usually within 24 hours

By Mail

Reach our customer support via the US Postal Service:
CCVideo.com
PO Box 642
Itasca, IL 60143-0642
USA

Returning an Item

Your satisfaction guaranteed!

If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.

If you simply changed your mind, please notify Customer Service within 30 days and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

Important Information

All returns must be approved by Customer Service. Once validated, a Return Authorization Number (RA#) is issued. All returns must display the Return Authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.

Returns Procedures

Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

1. Contact Customer Service

You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service at cs@ccvideo.com.

Please include the following information in your e-mail:

1. Your order confirmation number
2. Your name
3. Your e-mail address
4. Your phone number
5. Item UPC# (barcode)
6. Product Name
7. Reason for return

2. Pack and Send

• Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without an RA#.
• Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
• Enclose the original packing slip/invoice in the package.
• Affix the return label to the outside of the package and send to the following address:

Return Address

Critics' Choice Video
ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States

Import Product Notes

Please note that some imported items are shipped without plastic wrap. This is standard packaging process used in many countries outside of the USA. Please be assured that the merchandise you receive are NEW unless otherwise noted. In the event an item is found to be damaged or defective, the item will be replaced with a like title. We do not substitute for another item. If the item is of limited quantity or cannot be replaced, we will credit your account upon receipt of the defective merchandise.

Stock Images, Rare Packaging

Product photographs are stock images and may not necessarily represent the current version of title. We do our best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.

Shipping Rates

Ship Method	Item #1	Each Extra	Heavyweight *	Est Delivery Time
Standard Shipping	$9.95	-	$1.00/lb (over 2 lb)	3-10 Business Days
Expedited Shipping	$10.95	$1.00	$2.00/lb (over 2 lb)	2-5 Business Days
2nd Day Shipping	$19.99	$3.00	$2.00/lb (over 2 lb)	2 Business Days
Overnight Service	$29.99	$5.00	$2.00/lb (over 2 lb)	1 Business Day

* Heavyweight Items

Heavyweight is a surcharge for items that weigh more than one pound

We reserve the right to cancel any heavyweight order to an international destination, US territory, or APO/FPO.

* International Shipping

International shipping charges will be calculated in the cart.

Shipping Methods

USA Orders

Orders are generally shipped via the US Postal Service and will be delivered by your local mail carrier. We use DHL/Global Mail to expedite your package and speed delivery times. This means that your package is flown to the nearest USPS hub and injected into the US Postal Stream as close to your final destination as possible. Other Shipping Methods are also available during checkout

Next Day and 2nd Day Shipping

Applies to the first shipment only. Backorders will ship via regular US Postal Service mail. Orders must be placed by 9:00 AM CT M-F for orders to ship out the same day. Orders placed after that time will ship the following business day. Next Day & Second Day deliveries are not made on weekends.

We're sorry, but Next Day & Second Day service to P.O. Boxes, Alaska, Hawaii, APO/FPO or international addresses is not available.

Non-USA, International Orders

Are generally shipped via Expedited airmail in conjunction with DHL/Global Mail and your local postal service. Your package is delivered by your regular postal worker. DHL/Global Mail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream.
Other Shipping Methods are also available during checkout Please be prepared to pay the Customs Duty your country charges. We are not and cannot be responsible for what your country charges. We do not declare packages at less than paid value and we do not make special accommodations such as opening your package and only shipping discs.

We are required to charge and remit Value Added Taxes on shipments to certain countries as a requirement for doing transactions to those countries. If we are required, you will see this amount in your shopping cart and your order will be shipped to you VAT prepaid.

International Shipping Countries

For a variety of reasons, the list of countries that we ship to can change. Please check the ship to country list in the shopping cart to see if your country is listed.

Non-Exportable Items

What Is This?

Some of the items we carry have export restrictions placed on them. We cannot ship them to addresses outside of the United States. They are identified on search results, product details, shopping cart and checkout screens.

My Address Is Outside of the United States

Unfortunately, you will not be able to complete your order without removing these items from your shopping cart. We apologize for any difficulty this causes you.

My Shipping Address is in the US

This does not affect you. All products on this site are available for your purchase.

Payment

Accepted Forms of Payment

Credit Card Charge

Your Credit Card will only be charged for items that have shipped.

Mail Orders

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. For inquiries, please call 800-367-7765.

PayPal

PayPal payments require payment for the entire order amount upfront. Orders will not be processed until payment has been confirmed. If you are funding your PayPal purchase through your bank account, this can take several days. Payments funded by credit card or account balance are typically processed the same day.

Payment Note

Please be advised that if you are using a third party payment provider such as PayPal, your payment may be deducted from your account prior to the shipment of your order. The deduction of this amount is at the discretion of the third party and this site has no control over the policies of these providers. For any further questions, please contact the payment provider directly.

Sales Tax

Do You Charge Sales Tax?

If your state requires us to collect and remit sale or other taxes, these amounts will be reflected in your shopping cart.

Retail Delivery Fee

If your state requires a Retail Delivery Fee, you will see the fee in the shopping cart during checkout.

Privacy Policy

Click here to view our full Privacy Policy

Opt-Out

To stop receiving future mailings or emails from Critics' Choice Video or to ask that your mailing or email addresses not be made available to other companies, please contact us using one of the methods above. Please understand that even if you opt-out of future mailings or emails, on your acceptance of third party company offers on our web site, Critics' Choice Video will still share your contact and billing information. This policy is not intended to confer, and does not confer, any rights or remedies.

Security

To protect your personal information CCVideo.com uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All Critics' Choice Video customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet. Critics' Choice Video does utilize "cookies" to aid in recognizing repeat visitors. This information is completely anonymous, Cookies do not reveal your identity. The only personal information collected by Critics' Choice Video is that which you voluntarily provide when making a purchase or requesting a catalog or newsletter.

Secure Shopping

Shopping on our site is secure.

Your credit card is safe on our site.

Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode.

You will also notice that http in the URL changes to https.

Browser Requirements

We recommend that you always use the current version of browsers to make sure that our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features stop working as we make upgrades to CCVideo.com.

Recommended Browsers:

• Microsoft Internet Explorer 9+
• Mozilla Firefox
• Apple Safari
• Google Chrome

Notes:

If you have difficulties using a part of CCVideo.com, make sure you're using the latest version of one of the recommended browsers.

Why Shop At Critics' Choice Video?

Unlike most other sites, we stock all our product in our own warehouse. We do not rely on anyone else to get your instock order out the door. Single item orders are picked, processed and packaged in a matter of hours, not days. Multiple-item orders are hand-packed and usually out the door in a day or so.

DVD Information

The majority of our DVD's are Region 1 / NTSC DVD's. This means that the DVD's are only able to play on DVD players made within the United States and Canada. We also stock some specialty DVD's that may be another Region than Region 1 and in PAL format, to play these DVDs you will need a compatible DVD player.

Order Processing/Shipping

Our sophisticated warehouse utilizes the latest technological innovations to help ensure your order is out the door the same day we get it. Near-perfect accuracy is guaranteed by our computerized picking lists, handheld barcode scanners and barcode driven sorting machines. Our team of highly motivated employees watch over the entire process every step of the way.

Other Info

Search Tips

Searching our store is very simple. Here are some helpful tips:

• Enter the information and our database will display all possible matches.
• Name and title do not need to be in any specific order.
• Words such as a, and, are, at, be, for, on, or, that, and the are examples of common words and are ignored during our search.

30 item limit for individual products

Critics' Choice Video does limit the number of items for an individual product that can be purchased to 30.

Products displaying Item Currently Unavailable

Products displaying Item Currently Unavailable are out of stock at our vendor warehouses and unavailable until further notice.

Concerning images, or product descriptions

We try our best to provide up-to-date images and descriptions but occasionally make errors. In most cases the only information we have available on a given title is what we have listed. If the image we show is different than the description, please let us know before you buy. We don't want you to be disappointed when you receive something other than what you thought you purchased.